FAQ'S
Why Buy From Us?
1. Get More For Less
We have a massive selection of miniatures, including some of the best 3D model designs from the top artists around!
2. Save On Shipping
Browse the categories to see all the NIB, Painted, and 3d Printed Miniatures perfect for games like Warhammer 40k or Dungeons and Dragons, Age of Sigmar, RPGs, etc: all for sale right now!
3. FREE Worldwide Shipping Options
4. Fast Processing
Your order will usually ship to you within 3-4 business days!
What Is Your Fulfillment Policy?
Fast Processing! Orders usually ship to you within 3-4 business days unless they're pre-order items (with approximate fulfillment dates listed on the product page). Some holiday sales require longer processing times, and a reminder is generally posted on the sales pages and advertisements.
Do You Offer Free Shipping?
Yes we do! Get FREE SHIPPING on all orders in the United States over $100 and all international orders over $150.
Standard shipping costs $7.99 in the United States, and International Orders under $150 will be charged a discounted calculated shipping rate based on location.
How Can I Contact You?
You can always email us at the address below, and we'll do our best to respond within 24 hours. We normally work Monday through Friday from 10 am to 4 pm (barring major holidays), so if you contact us outside of those hours, you should receive a reply when we are back in the office next.
We are located and ship from the Sandhills of North Carolina on the United States East Coast.
customerservice@spikeybits.com
Do You Offer Returns?
If you are missing pieces or receive a damaged product, don't hesitate to contact us at the email address listed on this page, and we'll help you complete your model(s)!
Once orders are placed, they can not be canceled as they are in the fulfillment queue and very hard to locate to cancel or make physical product changes to. Keep in mind that returns are free, so please contact us after receiving your order if you wish to return it.
The first Mystery Box purchased as part of a monthly subscription (with its contents still unopened) is eligible for a refund within 30 days of purchase. Made-to-order items are not eligible for return, as they are (as the name implies) made for that specific order. Funds will be returned to the original payment method within 7-10 days of the refund being issued.
Spikey Bits will cover the shipping for orders returned to us up to the amount spent by the purchaser. Please email us below to start a return.
customerservice [ AT ] spikeybits.com
Order Acknowledgement Notice: By placing an order on our website, you acknowledge and understand that once the courier marks your package as 'Delivered, ' we are no longer responsible or liable for any missing or misplaced orders. We recommend having your order delivered to a secure location to prevent potential issues. If your order is marked delivered and you do not possess it, don't hesitate to contact us for further options from the carrier.
Still Looking for More Info?
Still looking for more info? Head over to our Contact page for more information about Spikey Bits as well as a way to contact us!