Refund policy

If you are missing pieces or receive a damaged product, don't hesitate to contact us at the email address listed on this page, and we'll help you complete your model(s)!

Once orders are placed, they can not be canceled as they are in the fulfillment queue and very hard to locate to cancel or make physical product changes to. Keep in mind that returns are free, so please contact us after receiving your order if you wish to return it.

The first Mystery Box purchased as part of a monthly subscription (with its contents still unopened) is eligible for a refund within 30 days of purchase. Made-to-order items are not eligible for return, as they are (as the name implies) made for that specific order. Funds will be returned to the original payment method within 7-10 days of the refund being issued.

Spikey Bits will cover the shipping for orders returned to us up to the amount spent by the purchaser. Please email us below to start a return.

customerservice [ AT ] spikeybits.com

Order Acknowledgement Notice: By placing an order on our website, you acknowledge and understand that once the courier marks your package as 'Delivered, ' we are no longer responsible or liable for any missing or misplaced orders. We recommend having your order delivered to a secure location to prevent potential issues. If your order is marked delivered and you do not possess it, don't hesitate to contact us for further options from the carrier.